March 11, 2024
As you may be aware, the ability to electronically submit claims to Change Healthcare
is currently unavailable due to a cybersecurity incident that impacted its network and
operations with no timeline for resolution. Availity, our preferred clearinghouse
partner, is ready and available to help providers to enroll and begin submitting
claims. They are offering several live training webinars for providers to get started
with Availity Essentials.
Webinar registration is easy via the Availity Essentials Provider Portal. Providers must be enrolled with Availity
Essentials to access webinars.
Step-by-step instructions for Availity Essentials enrollment can be found on the Availity Lifeline website.
Download the Provider Update Flyer (PDF)
Live Webinar: Use Availity Essentials to Submit Professional Claims
Join Availity to explore using the Claims and Encounters application on Availity Essentials. In this 75-minute webinar, providers will learn how to:
- Get access and explore form options.
- Save entry time including shortcuts when entering provider, patient, and code details.
- Use key features that include options for submitting COB claims, corrected claims, and adding attachments.
- Take important steps to follow up after you submit claims.
- Navigate help, training and support tools.
An expert Availity Essentials application trainer will also guide providers through key insights about the application and provide a downloadable quick-tips PDF that they can save to use later.
Upcoming webinar dates:
- March 11 – 12 p.m. ET/9 a.m. PT
- March 13 – 11 a.m. ET/8 a.m. PT
- March 14 – 10 a.m. ET/7 a.m. PT
- March 15 – 10 a.m. ET/7 a.m. PT
- March 19 – 10 a.m. ET/7 a.m. PT
Live Webinar: Getting Started with Electronic Data Interchange (EDI) on Availity Essentials
Join Availity experts to learn about Electronic Data Interchange (EDI) on Availity Essentials. This webinar will cover:
- How to access the Availity EDI Companion Guide.
- Availity payer list.
- EDI reporting preferences.
- Manage your file transfer protocol (FTP) mailbox.
- Send and receive EDI files.
- EDI response files.
- Help and support resources.
Upcoming webinar dates:
- March 11 – 1:30 p.m. ET/10:30 a.m. PT
- March 13 – 3:30 p.m. ET/12:30 p.m. PT
- March 14 – 2:30 p.m. ET/11:30 a.m. PT
- March 15 – 2 p.m. ET/11 a.m. PT
Registration: Webinar registration is easy via the Availity Essentials Provider Portal.
Additional Information
Thank you for your continued partnership as we navigate the Change Healthcare outage. If you have any questions, visit Change Healthcare Outage Information at wellcareca.com/change-healthcare.html, Change Healthcare Outage Overview, or contact Provider Engagement at HN_Provider_Relations@healthnet.com.
