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HealthHelp is our in-network vendor for the following programs and provider resources that can be accessed through the corresponding program links:

Radiation Therapy and Medical Oncology.

 Contact HealthHelp for all authorization-related submissions for the services listed above rendered in all outpatient places of service. Please click on the links above for a listing of the specific services and related resources included in the HealthHelp programs.

 Member eligibility and authorization request materials may be accessed via the HealthHelp Portal. A searchable Authorization Lookup also available online to check the status of your authorization request, and criteria can be accessed through the program links above.

 Urgent Authorizations and Provider Services 1-888-210-3736

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Last Updated On: 6/19/2018
On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.